What do I need to apply?

First and foremost, we need a complete (and signed) application. You can complete it online, or on paper during an appointment with a member of our leasing staff.
At the time of applying, you will pay a $35 application fee for every applicant over the age of 18. You will also owe a security deposit of either: $400 (efficiency or one-bedroom), $500 (two-bedroom), or $600 (three-bedroom) at the time of application to secure the apartment.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs or an offer letter. These documents can be uploaded directly online at the time of application.

When is my application complete?

Your application is not complete until you submit payment (deposit and app fee). If the application says "Pay Later", you must log out and log back in. Unfortunately, this is a glitch in the system that happens frequently. Make sure the name you enter in the RentCafe portion of the application is EXACTLY the same as you enter it in the BlueMoon portion.

Do you complete a background check?

We check your credit, rental, and criminal history. A nationwide criminal search will be conducted on each applicant and any occupant over the age of eighteen years old. Applicants who have a criminal record may or may not be approved. This includes but is not limited to: felony convictions or deferred adjudication for violent crimes or crimes against another person, felony or misdemeanor convictions for theft, non-violent felony convictions or deferred adjudication in the past 10 years, and/or misdemeanor conviction for any crimes against another person or any crimes involving firearms, drugs, prostitution, arson, or burglary.

Income qualifications?

You must make 2.5x the base rent in order to qualify for our 60% and 80% apartments and 3x the base rent in order to qualify for our market (non income-restricted) apartments. Income for multiple applicants may be combined.

Credit requirements?

At least 75% of current accounts must be in good standing. An additional deposit may be accepted. Bankruptcies that have not been discharged may result in denial.

Rental history?

Applicants with no rental history may require a higher deposit and or a guarantor. If an applicant has negative rental history such as: late payments, you may be required to pay a higher security deposit. If an applicant has had any major lease violations, owes a previous landlord, or has a judgment on their credit, the application will be denied.

Do you require renters insurance?

We do require renter's insurance with at least $100,000 in liability coverage. Windsor Park Tower, LP should be listed as the interested party. Coverage must be sustained through the lease term and may not lapse.

What is your pet policy?

Applicants will complete a pet screening form at the time of application: $25 per profile with ACH payment or $30 per profile with credit or debit card payment. Applicants will upload their pet's vaccine records, photos, insurance, etc.
Refundable Deposit: 1 pet = $350, 2 pets = $500
Non-Refundable Fee: 1 pet = $250, 2 pets = $500
2 pets max per apartment with a 100 lb weight limit per animal.
No monthly pet rent and no breed restrictions!
The deposit and non-refundable fees are due on move-in day (not at the time of application).

Since Bridge at Windsor Park is a gated community, how do guests and residents access the property?

Residents can enter the driving gates automatically in their registered vehicle. At the time of move-in, registered vehicles will be given a sticker that automatically opens the driving gates. Security codes will be delegated out through the Stratis security system.

Which schools does Bridge at Windsor Park feed to?

We are located in Austin Independent School District. Harris Elementary School, Webb Middle School, and Northeast High School.

What are some other fees that are not included in the base rent?

We have a required amenity package that includes: Technology Package (Spectrum WiFi/Cable and Stratis Security) for $75/month, Pest Control service for $5/month, and Valet Trash service for $30/month.

What utilities are included/not included in the rent?

Water and electricity are both sub-metered and charged on your resident ledger. This is paid with rent on the first of the month. Water usage usually takes 1-2 months for charges to be accrued.

How do I pay rent?

The first payment must be made via money order or cashiers check. After the first month's payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in person with checks.) You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, there are no additional fees.

When is rent due?

Rent is due on the first of every month no matter when your lease started. If rent is not paid in full by the 4th of the month, you will be charged a late fee of 10% of your base rent.

When do I have access to the resident portal?

You will be granted access on the first day of your lease. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.

What do I need on move-in day?

Your pro-rated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe). If you have a pet, you will also need to pay your pet deposit and pet fee.

Do you accept mail or packages at the leasing office?

We have mailboxes and Amazon Hub package lockers in the parking garage. Each delivery driver is different and will use their discretion on leaving packages directly at your apartment door.

What is your parking like?

We have unassigned free parking throughout the parking garage that's first come, first served. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have dedicated spots for rent. Each vehicle MUST be registered with management (limited to one per leaseholder) and is subject to towing without the proper permit displayed.

How does trash and recycling work?

Valet trash and recycling service will pick up your items door-to-door 5 days a week: Sunday-Thursday. Your items must be placed in the Ally Waste trash can that came in your apartment. There are also trash chutes on each floor where you can drop your trash and recycling.

How do I utilize the pest control service?

Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.

What happens if I need to move out before my lease expires?

60-day notice is required. You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.

Do you have any income-restricted apartments?

Yes - 10% of our units are reserved for residents at 60% MFI, 41% are reserved for residents at 80% MFI, and 49% of our apartments aren't income-restricted. The income restrictions are listed above each unit type on the floor plans page. If your gross income exceeds the amounts specified, you will not qualify for that apartment.

Do you accept housing vouchers?

Yes, we do accept housing vouchers.

Do you have furnished apartments?

No.

Can I sublet my apartment?

No.

Can I list my apartment on Airbnb?

No.